Last updated: October 11, 2026

1. Overview

At Mirval, we want you to be satisfied with your purchase. This Refund and Returns Policy explains how to request a return, exchange, or refund for orders placed through https://mirval2018.com.

Our policy is subject to applicable consumer protection laws. If any provision of this policy conflicts with your statutory rights, your legal rights will take precedence.

2. Eligibility for Returns

You may request a return if an item is eligible under the conditions of this policy and applicable law.

To help us process your request, returned items should generally be:

• Unused and unworn.

• In their original condition, without damage caused after delivery.

• Returned with original tags, packaging, and accessories where applicable.

• Accompanied by valid order information or proof of purchase.

Certain items may not be eligible for return for hygiene, safety, customization, or other legally permitted reasons. Any applicable exclusions will be handled in accordance with consumer protection requirements.

3. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as reasonably possible after delivery.

To help us investigate, provide your order details and clear photographs or other relevant evidence of the issue.

After reviewing your request, we will explain the appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

Your statutory rights concerning faulty or incorrectly supplied products are not limited by this policy.

4. How to Request a Return

To request a return, contact us through the contact options available on our website.

Please include:

• Your order number or other order identification details.

• The product you wish to return.

• The reason for the return.

• Photographs or supporting information if the product is damaged, defective, or incorrect.

Please wait for instructions before sending an item back. This helps ensure that your return can be identified and processed correctly.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and applicable law.

If an item is damaged, defective, or incorrectly supplied, we will handle reasonable return shipping arrangements or costs in accordance with our legal obligations.

For other returns, the customer may be responsible for return shipping costs where permitted by law and where applicable terms have been communicated.

Original shipping charges, if any, will be handled according to the circumstances of the return and applicable legal requirements.

6. Refund Approval and Processing

Once we receive and inspect a returned item, or otherwise verify the circumstances of your request, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method where reasonably possible. If that method is unavailable, we may contact you to arrange a lawful alternative.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

We will not use this processing period to restrict any refund deadline imposed by applicable law.

7. Exchanges and Replacements

Exchanges or replacements may be available for eligible products, subject to stock availability and applicable law.

If you need a different size, color, or product, contact us to discuss the available options.

If the requested replacement is unavailable, we will explain the alternatives available under our store policies and applicable consumer protection requirements.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return process may apply instead.

Any cancellation rights available under applicable law remain unaffected by this policy.

9. Non-Returnable Items

Some items may be excluded from return where permitted by law, including:

• Personalized or custom-made products that cannot reasonably be resold.

• Items that are clearly identified as non-returnable for a lawful reason.

• Products that are unsuitable for return for hygiene or health protection reasons after their protective seal has been removed, where such an exclusion is legally permitted.

These exclusions do not remove any rights you may have if a product is faulty, defective, misrepresented, or otherwise covered by mandatory consumer protection laws.

10. Refunds for Promotional or Discounted Products

Products purchased during sales or promotional campaigns may be subject to the same eligibility requirements as other products, unless additional terms were clearly communicated at the time of purchase.

Discounted status alone will not remove any statutory rights relating to faulty or incorrectly supplied products.

Any approved refund will be calculated in accordance with the amount paid and applicable legal requirements.

11. Late or Missing Refunds

If you have been notified that a refund has been approved but have not received it, please first check your original payment account and contact your bank or payment provider if appropriate.

If the refund still cannot be located, contact us through our website with your order details so that we can review its status.

12. Contact Us

If you have questions about returns, exchanges, cancellations, or refunds, please contact us through the contact options available on the Mirval website.

Website: https://mirval2018.com

Thank you for shopping with Mirval. We appreciate your trust and will work to handle eligible return and refund requests fairly and in accordance with applicable law.