Last updated: October 11, 2026

1. Introduction

Welcome to Mirval (mirval2018.com). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase products, or communicate with us.

By using our website, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable data protection laws.

2. Information We Collect

When you visit our website or shop with us, we may collect the following types of information:

Personal and Contact Information

• Name and surname.

• Email address and telephone number.

• Billing and shipping addresses.

• Information you provide when contacting customer support.

Order and Transaction Information

• Products purchased, order quantities, and order history.

• Order confirmations, payment status, and transaction references.

• Shipping, delivery, return, exchange, and refund information.

Account Information

If you create an account, we may collect your username, email address, password-related information, saved addresses, and account preferences. Passwords are handled through the website’s authentication system rather than being displayed to us in plain text.

Technical and Usage Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with website features. The information collected depends on the website configuration and the services you use.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and managing orders.

• Confirming purchases and payments.

• Preparing and delivering products.

• Communicating order status, shipping updates, and delivery information.

• Providing customer support.

• Managing returns, exchanges, cancellations, and refunds.

• Creating and maintaining customer accounts.

• Preventing fraud, unauthorized transactions, and misuse of our website.

• Improving website functionality, product presentation, and the shopping experience.

• Maintaining business, accounting, and transaction records.

• Sending promotional communications where permitted by law and, when required, with your consent.

• Complying with applicable legal obligations and responding to lawful requests.

We do not intentionally collect more personal information than is reasonably necessary for these purposes.

4. Payments and Payment Security

Payments made through our website may be processed by third-party payment service providers, depending on the payment methods available at checkout.

When you make a payment, the relevant payment provider may process your payment details in accordance with its own privacy and security policies.

We may receive information such as payment confirmation, transaction references, and payment status to manage your order. We do not intend to store complete payment card details or sensitive payment authentication information on our website when these are handled by an external payment provider.

Cash-on-delivery orders, where available, may require us to share the information necessary to confirm and deliver your purchase.

Please review the privacy policy of the payment provider you use for further information about how it handles your payment data.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted third parties when necessary to operate our store and provide our services, including:

• Payment providers: To process payments and verify transactions.

• Delivery and courier companies: To ship and deliver your orders.

• Website hosting and technical service providers: To maintain website availability, security, and functionality.

• Communication providers: To send order confirmations, delivery updates, and customer support messages.

• Analytics and marketing providers: Where such services are enabled, to understand website usage and measure marketing performance.

• Professional advisers and public authorities: Where necessary for legal compliance, fraud prevention, dispute resolution, or the protection of our rights.

These parties may process information only as necessary for their services or as otherwise permitted or required by law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a functional and convenient shopping experience.

Cookies may be used to:

• Keep products in your shopping cart.

• Maintain your session during checkout.

• Remember login status and relevant preferences.

• Support secure website functionality.

• Understand website performance and visitor activity where analytics tools are enabled.

• Measure advertising effectiveness or support marketing activities where applicable.

Some cookies are necessary for the website to function properly. Other cookies may depend on the tools and integrations enabled on our website.

You can manage cookies through your browser settings and, where provided, our cookie consent controls. Blocking certain cookies may affect shopping cart, account, or checkout functionality.

7. WooCommerce and Website Services

Our website uses WordPress and WooCommerce to provide online shopping features. These technologies help us manage products, customer accounts, orders, checkout, and related store functions.

Depending on the plugins and services enabled, certain information may be processed by software providers or external services that support website functionality.

Third-party plugins may have their own data collection and privacy practices. We aim to use customer information only as needed to provide and maintain our services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction records may be retained for customer service, accounting, tax, legal, fraud-prevention, and dispute-resolution purposes.

Account information may be retained while your account remains active or as needed to provide account-related services.

Communications and support records may be retained for as long as necessary to respond to enquiries and maintain relevant business records.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations and legitimate record-retention requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, website security measures, secure connections, software updates, and the use of trusted service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized use of your account.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Request restrictions on certain types of processing.

• Object to certain uses of your personal information.

• Withdraw consent where processing is based on consent.

• Request a copy of certain information in a portable format where applicable.

• Opt out of promotional communications.

These rights are subject to applicable legal requirements and exceptions. For example, we may need to retain certain order or transaction records even after receiving a deletion request.

You can exercise your rights by contacting us through the contact options available on our website. We may need to verify your identity before processing a request.

11. Marketing Communications

We may send information about products, promotions, or special offers where permitted by applicable law and, when required, with your consent.

You can opt out of promotional emails by using the unsubscribe option provided in the message, where available, or by contacting us through our website.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, payments, deliveries, account security, or customer service.

12. Third-Party Websites

Our website may contain links to external websites or services. These third parties operate independently and may have their own privacy policies, security practices, and terms of use.

We are not responsible for the privacy practices or content of third-party websites that we do not control. We encourage you to review their privacy policies before providing personal information.

13. International Data Processing

Some of our website service providers may process or store information in countries other than the country in which you live.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the processing is handled in accordance with applicable data protection requirements.

The protections available to your information may vary depending on the location and legal framework applicable to the service provider.

14. Children’s Privacy

Our website is intended for individuals who can lawfully use online shopping services under the laws applicable to them.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required but has not been obtained. If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal obligations.

Any revised version will be published on this page, and the updated date will be changed accordingly. We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance concerning your personal information, please contact us through the contact options available on the Mirval website at https://mirval2018.com.

We will review your enquiry and respond within a reasonable period, subject to applicable legal requirements.

Mirval

Website: https://mirval2018.com

Thank you for trusting Mirval with your shopping experience.